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These terms set out the rules that apply when you open an account, make deposits via Touch 'n Go eWallet or DuitNow, and access game content on gdc99 — availability depends on local law and eligible regions. Read through before you proceed; using the platform means you have accepted what is written here.
These terms govern the relationship between you and gdc99 across every part of the platform — game lobby access, account wallet activity, payment rails including Touch 'n Go eWallet, DuitNow, and FPX, and any communication you send through our support channels. They apply from the moment you complete registration and remain in force for as long as your account is active. Where local law in Malaysia restricts or conditions access to certain features, those restrictions take precedence over anything written here; eligibility is always subject to the laws of your jurisdiction. We may update these terms when the platform changes — the current version is always shown in your account dashboard after login, not distributed by email unless a change is material. Your continued use after an update means you have read and accepted the revised terms. These terms do not cover the internal rules of payment providers like Touch 'n Go eWallet, DuitNow, or FPX; each of those providers operates under its own service agreement which you accept independently when you link that payment method to your wallet.
Deposits and withdrawals processed via Touch 'n Go eWallet follow the limits and verification steps displayed at the point of transaction. The eWallet provider's own terms apply alongside ours.
DuitNow transfers are subject to the rules of your issuing bank as well as these terms. Amounts credited to your account wallet are shown in your transaction history after the transfer clears.
FPX online banking payments route through your bank's own authentication flow. Confirmation and credit to your gdc99 account wallet are shown once your bank confirms the transfer.
Not every part of the platform operates under identical rules. The table below maps the four main areas — account access, transactions, site content, and third-party services — so you can see exactly where these terms have authority and where a separate agreement governs instead.
Your login credentials, session security, and account-closure requests fall entirely within these terms. You are responsible for keeping your password and Touch 'n Go eWallet link secure; we cover the platform-side account infrastructure.
Deposits, withdrawals, and wallet transfers processed through DuitNow, FPX, or Touch 'n Go eWallet are governed jointly: our terms set the platform rules; the payment provider's own agreement governs the transfer mechanics.
Game titles from CQ9, Pragmatic Play, PG Soft, Spadegaming, JDB, and Bigtime Gaming are licensed content. These terms cover how you access them; the studios' own usage conditions apply to the game mechanics themselves.
Links to external sites, payment gateways outside our verified rail list, or services not hosted on gdc99 are outside the scope of these terms. Use of those services is at your own discretion and subject to the third party's policies.
You hold several practical rights over your account and the data tied to it. Knowing where to go for each one saves time. Your full transaction history — every DuitNow transfer, Touch 'n Go eWallet deposit, and game-session record — is available in the account dashboard under the History tab; no support request is needed to retrieve it. If the name, phone number, or email address on your account needs correcting, open the Account Settings page and follow the verification steps shown there before saving any change. For questions about how we handle your account data, or if you want to raise a concern about a specific transaction or game-session entry, the Live Chat channel inside your account is the fastest path. For formal written requests — such as a request to close your account or dispute a transaction record — use the email contact shown in the support section below; we aim to acknowledge receipt within the period stated in our response policy, which is published in your account dashboard.
All deposit, withdrawal, and game activity records are in your account History tab. Filter by date or payment method to locate a specific DuitNow or FPX transaction without contacting support.
Name, phone, and email fields can be updated in Account Settings. Verification steps are shown on screen before any change is saved; follow those steps exactly as displayed.
Live Chat in your account is available for policy questions, transaction queries, and general account help. For matters requiring a written record, email support is the appropriate channel.
Formal requests such as account closure or transaction disputes are handled by email. The current address and expected response time are shown in the Support section of your account dashboard after login.
If these terms raise a question you cannot resolve through your account dashboard, use one of the channels below. Match the channel to your query — Live Chat for quick clarifications, email for formal or written requests, and the Help Centre for self-service answers about account steps and payment rails like Touch 'n Go eWallet and DuitNow.
Open Live Chat from inside your account for immediate help with policy questions, transaction records, or account-access issues. Available while you are logged in.
Send formal requests — account closure, transaction disputes, or written policy queries — to the email address shown in your account dashboard under Support. Response times are published there.
The Help Centre covers common questions about account steps, payment methods including DuitNow and FPX, and access conditions. Browse articles or search by topic before raising a support ticket.
How we manage what you share with us is part of the agreement too. Your account data — registration details, linked payment methods such as Touch 'n Go eWallet and DuitNow, and transaction records — is retained for the period required by applicable local regulations and our operational audit obligations. You can view the current retention period in your account dashboard. Cookies on gdc99 are used to keep your session active, remember your language preference, and support payment-flow continuity with FPX and DuitNow; you can manage non-essential cookie preferences in your browser settings. Account security is a shared responsibility: we maintain platform-side protections on our infrastructure, and you are responsible for keeping your login credentials confidential. If you believe your account has been accessed without your permission, use Live Chat immediately to flag the session. Requests to delete or export account data are handled through email support; the process and turnaround are described in your account dashboard under Privacy.
Account and transaction records are held for the period set by local regulatory requirements. The current retention window is shown in your account dashboard under Privacy after login.
Cookies maintain your session and support payment continuity with DuitNow and FPX. Non-essential cookies can be adjusted in your browser; essential session cookies are required for the account to function.
We secure the platform infrastructure. You keep your credentials private. Report any suspected unauthorised access through Live Chat straight away so we can lock the session promptly.
To request a data export or deletion, email support using the address in your account dashboard. The process steps and expected response time are published there under Privacy.
Short answers to the questions we hear most often about these terms, your account rights, and how the policy works in practice.
The current version of these terms is always displayed in your account dashboard after login. We do not rely solely on email to notify you of updates — check your dashboard if you want to confirm you are reading the most recent version before making a deposit or raising a query.
Yes, but jointly. These terms cover the platform side — how your account wallet is credited, what happens to the funds, and what records we keep. Touch 'n Go eWallet and DuitNow each operate under their own provider agreements, which you accept separately when you link those payment methods to your account.
Open Account Settings inside your dashboard and locate the field you need to change. Verification steps are shown on screen before any edit is saved — follow those exactly as displayed. If the field is locked and cannot be edited directly, contact us via Live Chat with your account details and the correction you need.
Your full transaction history — including every DuitNow transfer, Touch 'n Go eWallet deposit, FPX payment, and game-session record — is available in the History tab of your account dashboard without any support request. To request a formal export or deletion of your data, use the email support channel shown in your dashboard.
Contact us immediately through Live Chat from inside your account. We will lock the active session while the matter is investigated. Do not wait to see if the access repeats — the sooner you flag it, the more effectively we can protect your account wallet and transaction records.
Access to the platform and specific features depends on local law and eligible regions. Where Malaysian law restricts or conditions the use of certain game categories or payment functions, those legal conditions take precedence over anything in these terms. Check the access conditions shown in your account to see what applies in your area.