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This policy tells you exactly what personal information gdc99 collects when you open an account, make a Touch 'n Go eWallet or DuitNow transaction, or contact our support team. We handle your data within the scope of applicable local law and only for the purposes set out here.
When you register an account with gdc99, we collect the information you enter during sign-up — your name, contact details and login credentials. When you fund your account using Touch 'n Go eWallet, DuitNow or FPX, our system records the transaction reference and amount so your account wallet reflects the correct balance. We do not store full payment credentials on our servers; those details pass through the payment provider's own secure channel. We also collect device and session data — the type of browser you use, the pages you visit inside the lobby, and the time of each session. This helps us keep your account secure and lets us identify unusual access patterns. We keep this data for as long as your account remains active and for a reasonable period after closure, in line with what local law requires. You can request a copy of the personal data we hold on your account by contacting our support team through the channel listed in the Support section of this page. We will respond within the period set out under applicable local regulation. Availability of certain account features depends on local law and eligible regions.
Not every service connected to your account falls under the same rules. This section outlines which areas are inside the scope of our policy and which are governed separately — so you know where to direct any question about how your information is handled.
All data you submit when opening or updating your account — name, contact details, login activity and account wallet movements — falls within this policy. You can review or correct this data by contacting support.
Touch 'n Go eWallet, DuitNow and FPX transaction references are recorded in our system so your account balance is accurate. The payment providers operate under their own separate privacy terms; our policy covers only the reference data we receive.
Studios such as CQ9, Pragmatic Play and PG Soft supply game content to the lobby. Any data those studios process on their own servers is governed by their own policies. We do not share your personal account data with game studios.
If the site links to an external resource, our policy stops at the point you leave gdc99. We are not responsible for the privacy practices of external sites and recommend you check their terms before submitting any information.
You have practical choices about the personal data we hold. Reviewing what we store, correcting an error, or raising a question about how your information is used are all steps you can take at any time. The process is straightforward — locate the relevant option in your account dashboard after login, or reach out directly to our support team. If your registered contact details change — say, a new phone number linked to your Touch 'n Go eWallet — update them through the account settings page so your records stay accurate. For anything that cannot be changed self-serve, our support team can action the update after verifying your identity through the steps shown on the verification page. Where local law grants additional rights around data access or deletion, we will comply within the timelines that law sets.
Submit a data access request via our support channel. We will confirm what personal information is held on your account and share a copy in a readable format within the period required by applicable local regulation.
Minor details — such as a contact number or email address — can be updated in your account settings after login. For name corrections or ID-linked fields, contact support and follow the verification steps shown there.
Any question about how a specific piece of your data is used should go to our support team via the live chat or email channel. We aim to respond clearly and within a reasonable period; complex queries may take longer.
Where local law gives you the right to request deletion of personal data, contact us with your account details. We will confirm what can be removed and what we are required to retain under applicable legal obligations.
If this policy raises a question you cannot resolve through your account dashboard, our support team is the direct path. Use the channel that suits you — live chat for fast queries, email for detailed requests, or the help page for common account topics.
Open the chat widget inside gdc99 and describe your privacy question. The team will ask for your account reference to locate your records before responding.
Send a written privacy request to the support email listed on the contact page. Include your registered account name and a clear description of what you are requesting so we can respond accurately.
The Help Centre at gdc99 covers the most common account and policy questions. Check there first — many data and access queries are answered with step-by-step account paths that do not require you to contact the team directly.
The way we store and protect your information reflects the access paths and verification steps visible inside your account. Cookies on gdc99 are used to keep your session active and to recognise your device between visits — no cookie carries payment credentials or full identity data. You can manage cookie preferences through your browser settings at any time.
We use session cookies to maintain your login state while you browse the lobby. Persistent cookies remember your device so you are not asked to verify from scratch on each visit. No cookie stores Touch 'n Go eWallet or DuitNow credentials.
Your account password is stored in a hashed format — we cannot read it in plain text. If you suspect unauthorised access, the password reset flow is on the login page; follow the steps shown and contact support if access remains blocked.
We keep your account data for as long as the account is active. After closure, some transaction and identity records are retained for the period required by local legal obligations. Records no longer required are deleted from active systems.
When this policy changes, the updated version is published at gdc99/privacy-policy/ with the revision date shown at the top of the page. Continued use of the account after a revision means you have reviewed the updated terms.
The questions below cover what we get asked most about data handling, account records and how to exercise your rights under this policy. If your question is not here, the support team can address it directly.
We collect the name, contact details and login credentials you enter during registration. When you use Touch 'n Go eWallet, DuitNow or FPX to fund your account, we record the transaction reference and the amount credited to your account wallet — not your full payment credentials.
No. Studios such as CQ9, PG Soft and Pragmatic Play supply game content only. We do not pass your personal account data to them. Any data those studios collect through their own game servers is handled under their own separate policies.
Contact our support team via live chat or the support email listed on the contact page. Provide your registered account name so we can locate your records. We will compile and share the data within the timeframe required by applicable local law.
Yes. Log in and go to account settings, where you will find editable fields for your contact number and email. If the field is locked — such as for identity-linked details — raise a correction request through support and follow the verification steps shown on screen.
We retain transaction and identity records for the period required by applicable local regulations after account closure. Records no longer needed under those obligations are deleted from active systems. The exact retention period depends on local law and the type of data involved.
The current version of this policy is always at gdc99/privacy-policy/ with the revision date shown at the top. We do not notify each account holder individually for minor changes, so we recommend checking this page periodically if you want to stay across any revisions.